Privacy policy

Effective Date: 14 November 2025

At Epiiluxe, your privacy is our priority. This Privacy Policy explains what information we collect, how we use it, the choices you have, and how we keep your data safe. By using our website epiiluxe.myshopify.com or purchasing from us, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

A) Personal Information (Voluntarily Provided): When you place an order, create an account, sign up for updates or contact us, we may collect:-

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party payment providers).

B) Automatically Collected Infomation: When you browse our website, we may collect:-

  • IP address
  • Browser type & device type
  • Pages viewed and time spent
  • Cookies and tracking data
  • Shopping cart activity
    (We use this to improve your website experience and analyze trends.)

C) Payment Information: 

We do not store your card details.
All payments are processed through secure third-party gateways (Razorpay / Shopify Payments / UPI partners).
These processors follow industry-standard security protocols.

2. How We Use Your Information

We use your information for purposes such as:

A) Order Fulfillment

  • Processing and confirming your order
  • Shipping and delivering products
  • Providing tracking updates

B) Customer Support 

  • Responding to questions
  • Resolving issues
  • Handling returns or exchanges

C) Marketing & Communication

  • Sending updates, offers, newsletters
  • Showing personalised ads (if you allow cookies)
    You can opt out anytime using the “unsubscribe” link.

D) Security & Fraud Prevention

  • Verifying identity
  • Detecting suspicious activity

E) Improving the Website

  • Understanding customer behavior
  • Enhancing performance
  • Fixing technical issues

3. Sharing of Information

We never sell your information. We may share limited data only with:

A) Service Providers

Trusted partners who help us operate smoothly:

  • Payment processors
  • Shipping and logistics partners
  • Marketing & analytics tools (Meta, Google Analytics, etc.)
  • Email/SMS service providers

They are required to keep your information safe and use it only as instructed by Epiiluxe.

B) Legal Requirements

We may share information if required by law, to protect rights, prevent fraud or respond to government requests.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your cart
  • Save your preferences
  • Improve website speed
  • Provide personalised content
  • Show relevant ads

You can disable cookies through browser settings, but some features may not work properly.

5. Data Security

We take your data security seriously. Measures include:

  • SSL encryption (secure connection)
  • Secure payment gateways
  • Restricted admin access
  • Regular security checks

No online method is 100% secure, but we work hard to protect your information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold
  • Update or correct your data
  • Request deletion of your data
  • Withdraw marketing permission
  • Ask how your data is used

To exercise any of these rights, contact us using the details.

7. Children’s Privacy

Epiiluxe does not collect data from children under 13.
If such information is found, we will delete it immediately.

8. Data Retention

We keep your data only as long as needed for:

  • Order processing
  • Legal obligations
  • Accounting & reporting
  • Customer support

Once no longer needed, we securely delete or anonymize your data.

9. International Visitors

Our website may be accessed from outside India.
Your data may be stored or processed in India or other regions where our service providers operate. We ensure reasonable protections are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated “Effective Date.”
Please review periodically.

11. Contact Us

For privacy matters, data questions or concerns, reach out to us:

Epiiluxe
📧 Email: info.epiiluxe@gmail.com
📞 Phone: +91 70219 14796
📍 Location: Mumbai, Maharashtra