Effective Date: 12 July 2026
At Epiiluxe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices you have regarding your data. By using https://epiiluxe.com or purchasing products from us, you agree to the practices described in this Privacy Policy.
1) Information we collect
We collect information to provide you with a better shopping experience.
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Order Details
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on the Website
- Shopping Cart Activity
- Cookies and Similar Technologies
This information helps us improve website performance and enhance your shopping experience.
2) Payment Information
Your payment security is important to us. Epiiluxe does not store your debit card, credit card or banking information.
Payments are processed securely through trusted third-party payment gateways such as Razorpay, UPI, credit/debit cards and other supported payment providers, which follow industry-standard security practices.
3) How We Use Your Information
Your information is used to:
- Process and confirm your orders
- Deliver products and provide tracking updates
- Respond to customer support requests
- Process returns or exchanges
- Send order confirmations and important updates
- Improve our website and customer experience
- Detect fraud and maintain website security
- Send promotional emails and offers (only if you choose to receive them)
You may unsubscribe from promotional emails at any time.
4) Sharing of Information
We respect your privacy. We never sell, rent or trade your personal information.
We may share limited information only with trusted service providers, including:
- Payment Gateway Providers
- Shipping and Logistics Partners
- Website Hosting Services
- Analytics Services (such as Google Analytics)
- Marketing Platforms (such as Meta Pixel)
- Email and SMS Service Providers
These providers are permitted to use your information only to perform services on our behalf. We may also disclose information if required by law or to protect our legal rights.
5) Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyse visitor behaviour
- Provide a personalised shopping experience
You can disable cookies through your browser settings; however, some website features may not function properly.
6) Data Security
We take appropriate security measures to protect your personal information these include:
- Secure SSL Encryption
- Secure Payment Gateways
- Restricted Administrative Access
- Regular Website Security Monitoring
While no method of transmission over the internet is completely secure, we continuously work to safeguard your information.
7) Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise any of these rights, please contact us using the details below.
8) Children’s Privacy
Epiiluxe does not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
9) Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
When your information is no longer required, it is securely deleted or anonymised.
10) International Visitors
Our website may be accessed from countries outside India. Your information may be processed or stored in India or in locations where our trusted service providers operate. We take reasonable measures to ensure your information remains protected.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date. We encourage you to review this page periodically.
12) Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)